Terms and Conditions
TERMS & CONDITIONS
All reservations are bound by the following Terms & Conditions
1.1 These conditions govern all bookings made between (1) Blakehampton business services Ltd t/a La Reserve Hotel (“La Reserve Hotel”, “La Reserve”, “Us”, “We”) registered in England under number 2991459 whose registered office is at 422-428 Fulham Road, London SW6 1DU and (2) You (“You”, “the Booker” and all members of your party collectively called “the Guests”).
1.2 You hereby accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website you agree to comply with the site terms.
1.3 The Booker shall mean such person or company who has arranged the booking of the room(s) and who is responsible for the settlement of the invoice in respect of a guest stay.
2. Your Booking
2.1 Any booking, howsoever made, will only come into existence when your confirmation has been dispatched by us.
2.2 Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable.
2.3 We reserve the right to refuse any booking at any time.
2.4 All guest names, e-mail addresses and contact telephone numbers are required at the time of booking.
2.5 As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.
3. Special Requests
3.1 We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable room for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
4. Group Bookings
4.1 We consider a group to be 5 rooms or more being booked for the same property, for similar dates. Special conditions may apply and these will be advised at the time of booking or as soon as we become aware of a group booking. Cancellation charges may differ to those in Clause 9 and will be advised at the time of booking.
5.1 Unless otherwise stated at the time of booking, full payment for your reservation is due on arrival. We reserve the right to preauthorise credit/debit cards prior to arrival to ensure they are valid.
5.2 If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at 4% above Bank of England base rate for the period concerned.
5.3 Payment should be made in Pounds Sterling by:
5.3.1 Credit or Debit card. There is no transaction fee on credit/debit cards. Card details must match the security checks. We may pass your debit/credit card details to a third party to process any payments.
5.3.2 Bank Transfer: (bank details are available on request).
5.3 If payment is to be made by Credit or Debit card and such payment is refused or declined by the card issuer, we reserve the right to cancel any booking made without further recourse to you.
5.4 If you or the Booker has a credit account set up with La Reserve, then there will be specific terms governing the payment of invoices which will have been agreed during the opening of the account. Each corporate account with La Reserve will have an agreed credit limit applied to it. If the balance on the company account exceeds the agreed limit, then a payment will need to be made in order for further bookings to be confirmed, regardless of whether the invoices on the account are due or not.
5.5 If you or the Booker has a credit account with La Reserve, we reserve the right to withdraw such facility at any time without notice in the event that any payment exceeds our agreed terms and conditions.
6. Payment of Additional Charges
6.1 A valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the Hotel to cover any further “additional charges”, as defined in Clause 20 that may be incurred.Such payment will be taken without notice to you.
6.2 In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.
7.1 The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate in force at the time of booking.
8. Changes and/or Extensions
8.1 All requests for changes, extensions and cancellations must be made in writing directly to us, providing that a reservation has been made via www.la-reservehotel.co.uk or direct with La Reserve. If a reservation has been made with a third party or online travel provider then all requests for changes, amendments or cancellation must go through them.
8.2 If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.
9.1 Once a booking has been confirmed by La Reserve, should you wish to cancel your booking, any request for cancellation must be confirmed in writing. Refunds will not be made for non-arrivals. Non-arrivals will be treated as a late cancellation and will be subject to a cancellation charge pursuant to Clause 9.3.
9.2 Unless you have purchased an Advance Purchase, Promotional rate plan were payment is taken a the time of booking or if you have otherwise agreed in writing, you may cancel this agreement at any time without penalty by giving notice of at least 48 hours before the booked arrival day.
9.3 Cancellations made within the 48 hour period before the booked arrival date, will incur a charge of one nights rental per room reserved on our best available rate plan.
9.4 La Reserve, reserves the right to treat an early departure or reduction in the number of nights booked which results in a reduction in the overall charges payable as a cancellation.
9.5 If you have booked an Advance Purchase or Promotional Rate Plan were payment is taken at the time of booking, your booking shall be non-refundable and may not be modified irrespective of how far in advance you wish to cancel or modify your booking. Advance Purchase or Promotional Rate Plans are only available to be purchased online . Your credit/debit card may get charged immediately for your entire stay.
9.6 If a reservation has been made with a third party or online travel provider then all requests for changes, amendments or cancellation must go through them. Your reservation will be bound by the individual third party or online travel providers own cancellation policy.
10. Changes by Us
10.1 We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or e-mail where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative accommodation of similar type and standard in a similar location for the same period.
10.2 Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with the payment for your reservation.
11.1 Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the rooms. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites. Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown.
12.1 La Reserve will not be held responsible for the theft and/or damage of/to your personal belongings during your stay in any rooms booked. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with La Reserve and these conditions shall apply in their place. However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes the liability of La Reserve for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by La Reserve, or any liability that cannot by law be excluded.
12.2 Subject to Clause 12.1, La Reserve shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
12.3 If you are booking for, as or on behalf of a business or business employee, that business shall indemnify La Reserve against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by La Reserve arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, La Reserve’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to La Reserve under your booking.
12.4 La Reserve shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any event, which is beyond its reasonable control affecting the building or the local area.
12.5 Events beyond La Reserve’s control shall include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
12.6 Other than in relation to death or personal injury caused by La Reserve’s negligence, or any other liability that by law cannot be excluded or restricted, La Reserve’s liability to you in relation to these conditions is limited to the fees paid to La Reserve under your booking.
13. Your Accommodation
13.1 All rooms are occupied as serviced rooms and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the room.
13.2 These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). We cannot guarantee an exact room number prior to arrival.
13.3 The maximum guests in a room t is determined by the number of beds in the room If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional rooms.
14.1 Rooms are available from 14.00 hrs on the day of arrival to 11.00 hrs on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.
15. Access to Your Room
57.1 Check-in and key collection is provided by La Reserve’s 24 hour reception. Rooms are available from the times detailed in clause 14.1 above.
16. Facilities and Services
16.1 The following information applies to all our rooms. Further information is available on our website, from our reservations team or on arrival.
16.2 Cleaning: Your room will be serviced daily . Such service to include a change of linen and towels if needed.
16.3 Maintenance: Routine maintenance is carried out regularly by our maintenance team; however, occasionally we may need access to your room to carry out essential maintenance. We will normally give you 24 hours notice except in the event of an emergency when we require immediate access. Please notify our reception team as soon as possible in the event of any maintenance issues arising in respect of your room.
16.4 Complimentary Wi-Fi: Access is subject to La Reserve’s acceptable use policy which in the interest of fairness and to ensure the best service for all guests limits the data download to a maximum limit of 6GB per day. If this limit is exceeded La Reserve reserves the right to impose a charge for excess use – see Clause 18 re Additional Charges. At peak times the bandwidth available for connection to the Internet may be under pressure due to the number of people connecting to the Internet, both internally and externally. La Reserve recommends that activities requiring increased bandwidth such as Skype, Movie/TV streaming is limited at these times. Our reception team are available to assist guests connecting to the Internet but if in La Reserve’s opinion the fault is deemed to be with the guest’s equipment no support can be provided. Guests must not interfere, move or disconnect any equipment relating to the provision of the Internet access and must not use the connection for any illegal or immoral purpose (including but not limited to file sharing) and La Reserve reserves the right to pass on any record to the authorities should La Reserve be made aware of any such use. La Reserve reserves the right to disconnect a guest at any time without notice if, in La Reserve’s opinion they breach any of these terms and conditions (including exceeding the download limit) or fail to pay for the connection at the agreed rate.
16.5 Security: Guests will be provided with a set of key to access the room. Additional sets can be provided on request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. Additional charges pursuant to Clause 18 will be made for replacements and if we are required to provide access due to lost or forgotten keys outside of working hours
16.6 Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, we cannot guarantee or be held responsible for any failure or interruption of services to the rooms or the building, including electricity, air conditioning, water or any damage to telephone, broadband/internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our rooms.
16.7 Management Services: Our Management team is available to ensure your stay is as comfortable and enjoyable as possible.
17. Guest Responsibility
17.1 Guests are required to keep the room, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the hotel will be charged in full.
17.2 Cleanliness: We expect the rooms to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the rooms to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
17.3 Smoking and Drugs Policy: All rooms and public areas are strictly non-smoking and guests will be fined £200 if they are caught to be smoking at any time. Anyone found to have tampered with any smoke alarms or extinguishers will be evicted immediately and their security deposit forfeited. Guests are not permitted to use the room for any illegal or immoral purposes. The use of any drugs is strictly prohibited on site and if guests are found to be using any form of illegal drugs, they will be asked to leave and booking costs will not be refunded. We kindly ask any smokers to smoke outside at designated smoking areas.
17.4 Fire Alarm Policy: In the event of a false alarm being raised either due to raising the alarm without cause or misuse of the facilities, anyone doing this will be evicted immediately and their security deposit forfeited.
17.5 Guest Names: The lead guest must provide true names of all guests staying in the rooms and ID may be requested for all guests upon arrival. Guest names will be provided to security at night.
17.6 Pets are not allowed in any room or Hotel building.
17.7 Nuisance Behaviour: Guests are required to behave in a responsible manner, respect the room and their fellow guests and keep noise to a minimum between the hours of 9pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Threatening behaviour and verbal abuse towards staff will not be tolerated under any circumstances. If a member of staff feels in any way threatened, they have the right to call security in the first instance and guests may be asked to leave. An additional charge will be made if the Management team is called out in response to a nuisance complaint.
17.8 Guests are responsible for their visitors, of which a maximum of two non-residents may be signed in/out at the 24 hour reception prior to 9pm. No non-residents will not be allowed access to the rooms after 9pm, regardless of visit access will not be granted to non-residents after 9pm. La Reserve operates a strict no party policy. Any guests accessing the rooms and bringing in non-residents above the two allowed prior to 9pm or any number of non-residents after 9pm will be evicted from the property forfeiting any/all future nights accommodation and security deposits.
17.8 All your possessions should be removed from the room on the date of departure. We will use reasonable endeavours to retain any lost items for up to 1 month after your departure date. We are unable to retain any perishable items in our lost property stores, if perishable items are left they will be disposed of with our general waste as the room is cleaned on your departure.
18. Additional Charges
18.1 As a guide additional charges include, but is not limited to the following:
18.1.1 Breakages, loss or damage to the room or any of its contents
18.1.2 Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred – £200.00
18.1.3 Inventory and condition reports – £50.00
18.1.4 Lost keys, fobs or access cards. In addition a locksmith may be required to attend the property, – £50 – £250
18.1.5 Broadband charges including data download exceeding 6GB per day – £70.00 per week or £12.50 per 24 hours for increase data limit. .
18.1.6 Other services e.g. car parking, extra cleaning are available on request.
18.2 VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time. For payment of additional charges see Clause 7.
19. Health and Safety
19.1 We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the room and building and the health and safety procedures as detailed in your apartment.
20. Quality and Feedback
20.1 We welcome feedback from our guests and may ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.